I was supposed to...

...write about this new massage place that I was gonna try a last month. But the thing is, I didn't get to try it afterall. And hence, the no follow-up.

After consideration, I decided to write about it afterall. And here's the story why I failed to get my massage...

There’s this up and coming massage place called Feethaven.
They have a few outlets in Singapore and one of them is located very near my place at Serangoon Gardens.

The intention was to try them out and if they’re good, they’ll be my go to massage place whenever my body tires.
I had an off day on a weekday, and I wanted to make it my self-love pampering time.
So, I booked a mani/pedi in the early afternoon, and the massage in the evening before a dinner catchup with my friends.
The mani and pedi went well, got my desired nails and got rid of all the dead skins and excess cuticles.
When travelling to my 2nd stop, i.e. Feethaven, it started pouring and I didn't have my umbrella with me.

To be a responsible customer, I tried to call the outlet to inform them that I may be late – especially since traffic is bad in the rain.
However, no one picked up the phone.
So, I tried to text to the whatsapp number – provided on the site for booking – to inform them about my potential delay.
And I received a reply! From the boss, no less. He mentioned that he understood the situation and it’s fine that I’ll be slightly delayed.

However! When I finally reached the outlet, the recep was so rude.
I was 15mins late. And usually, like restaurants, you would expect them to hold an appointment for at least 15mins.

So here’s how the conversation went.
Ellie (E): Sorry, I’m late. My appointment was at 330pm.
Recep (R): You late. No masseuse now liao. I call you, you never pick up. So I give other people walk-in.
E: I didn't receive any call from you (showing phone call logs), and in fact, I called your outlet wanting to inform that I may be late but no one picked up.
R: No one free, how to pick up. So late somemore, no more slot liao.
E: I texted the whatsapp number and your boss replied that its fine for 15mins. So, is there any other slot?
R: You text me boss also no use. You can wait lo. 1.5hr later. 5pm start.
E: 5pm is so late. I can’t. I have another appointment.
R: Who ask you late.
E: Yeah, I apologised when I arrived. But it’s okay since can’t wait.
R: Cannot wait, then bye.

To which, I replied by turning and leaving the place.
But this rude recep’s attitude was really haunting me. So, I texted the same whatsapp number again with a kind intention knowing that there is no way a place selling services can do well with bad service attitudes.
The boss replied. Quickly. Told me that he was sorry about the inconvenience and that the usual recep was on MC.
And this guy was a masseuse who was also acting as a recep. In my head, I was thinking… “So, its you. You are my scheduled masseuse but you rejected me saying there’s no one”.
I asked the same thing to the boss. But instead of falling into my trap, he offered me complimentary foot massage at any of his 3 locations.
To which, I kindly decline. With this type of masseuse, I don't think I’ll step into their outlets ever again, even though the boss was quick on recovery. I wouldn't want such a rude guy to massage me either.

So yes, they lost a new and potentially returning customer, aka me.
Informing him of how his frontline staff actually acted was like a responsibility of mine since I am also in the service line. And I know how bad service thwarts businesses.
Well. You be your own judge but I’ll be boycotting them!

An #elliehonestreview. #notsponsorednotinfluenced.